Drew Smith is committed to providing a quality of service that meets the needs of all of our clients. Our resources are used effectively and efficiently in order to provide the highest level of service possible. We will provide clear information and ensure all enquiries and concerns will be dealt with in a prompt manner.

We have a dedicated client care team to ensure our customers receive the best service possible, before and after purchasing a Drew Smith Homes property.

If you have purchased a new home and you need to contact us please email us at:
clientcare@drewsmith.co.uk

Out of Hours Emergency Cover will be provided for the following and a contact number is provided in your new home pack;

• Total Loss of Heating
• Burst Pipes
• Total loss of Electrical Power
• Security Risk
• Severe Roof Leaks

Consumer Code for House Builders
Drew Smith is fully committed to the requirements of the Consumer Code for House Builders.
More information can be found at:
www.consumercodeforhomebuilders.com/information_about_the_consumer_code

National House-Building Council NHBC
Each Drew Smith Homes property benefits from a 10 year National House-Building Council (NHBC) Buildmark Warranty. The NHBC is the standard setting body and leading warranty and insurance provider for new and newly converted homes in the UK.